Alcohol Consumption - Serving & Sampling
The consumption of alcohol within the halls during build-up and breakdown is not permitted. Alcoholic drinks will not be available from the catering outlets within the halls during these times.
If you intend to serve Alcohol as Hospitality, please see the information under Catering – Stand Hospitality found below.
Badges & Passes
No one will be allowed access to the halls without registering, whether exhibitor, contractor, or visitor. This applies at each point of entry to the venue. During Build Up and Breakdown CDM Regulations include that everyone who needs to access the hall must have read and understood the Site Rules will be sent closer to the event and confirmation that they have been read and understood is required before entry is permitted.
You can register for Exhibitor Badges using the link on the homepage of your Exhibitor Hub. If you have any queries regarding Exhibitor Badges, please email exhibitors@livebuzz.co.uk.
Once registered you will receive an email containing your badge. These must be printed out in advance and brought to the event. The registration system will be as contactless as possible so there will be limited facilities on-site to address any issues.
The badge will carry your name and company. Exhibitor badges give exhibitors free access during build-up, open and breakdown periods.
Remember to order badges for any temporary staff you are employing to work on your stand.
- Build-up & Breakdown e-badges (Contractor Passes)
Build-up & breakdown e-badges are valid only for the build-up and breakdown periods. All contractor staff will need to register to have a build-up & breakdown e-badge. Access to the hall will require this e-badge or exhibitor badge. Click here to register for your e-badges. Please ensure all those coming onsite have access to this link.
Vehicle Passes
Vehicle passes are NOT provided by the Organisers for this event. HOWEVER – it is essential that an unloading slot is booked using Voyage Control – the NEC online traffic booking system. Please see Delivery of Goods found below for further information.
Banking Facilities
There are portable cash dispensers (withdrawal fees apply) around the venue, while free NatWest and HSBC ATMs can be found at the train station.
Business Services
There is a Welcome desk in the Atrium that is open during show hours to assist with general enquiries.
The NEC now have a 24hr self-service machines on the Atrium (between Halls 8 & 9). This machine offers 24-hour printing and copying, you can send documents directly to these printers or download an app and print directly from your smartphone or tablet.
Car Parking
Build-up & Breakdown
Car parking during the build-up and breakdown periods is free of charge. Any car park may be used but the North Car Park are nearest the Halls.
Open Period
The Organisers have been issued with a limited number of complimentary car parking passes which are valid for the Open Period. These passes will be allocated according to the total square meterage contracted by each exhibitor for the event, and on a first come first served basis as follows:
| Total Square Metres |
Number of Passes |
| 0 – 15 Square Metres |
ONE Complimentary Pass |
| 15.1 – 30 Square Metres |
TWO Complimentary Passes |
| 30.1 – 60 Square Metres |
THREE Complimentary Passes |
| 60.1 – 100 Square Meters |
FOUR Complimentary Passes |
| 100.1 -200 Square Metres |
SIX Complimentary Passes |
| 200.1 – 300 Square Metres |
EIGHT Complimentary Passes |
| 300+ Square Metres |
TEN Complimentary Passes |
Car Park Tickets WILL NOT be allocated automatically. If you wish to claim your allocation, please complete the Exhibitor Car Parking Order Form by the 19th of April.
Tickets will not be posted and you can collect them from the organisers office on the first day of the show. Any tickets not collected by this time will be reallocated. PLEASE NOTE, TICKETS ARE ONLY REQUIRED DURING THE OPEN PERIOD. PARKING DURING BUILD-UP & BREAKDOWN IS FREE.
The only exception to the above process is if you require a disabled car parking pass, please contact the ops team today for her to post this out to you before the show. Without a car parking pass on entry, you will be charged.
Failure to display a Car Park Ticket when exiting the car park will incur parking charges.
Parking charges are £12.95 per vehicle/per day if booked in advance online or the cost on the day is £17.95 per vehicle/per day.
A deposit system will be in place on Friday 17th & Saturday 18th May.
Lost or forgotten tickets cannot be replaced.
If you are interested in parking right outside the hall then click here for more information on the Exhibitor Advantage parking offer. Please note this offer is only available to Exhibitors in cars and people carriers up to 9 seats. It is also not possible to book just on the last day of the show.
Click here for the full NEC Site Map.
Click here for more information about parking and travel.
Catering Outlets
The following catering facilities will be open during Build Up and Breakdown. Outside these hours there are various shops and cafes in walking distance of the hall.
The following catering facilities will be open during the Build Up & Breakdown of event:
The following catering facilities will be open during the Open Days of event:
Click here for the Atrium Map to see the location of these catering outlets.
Catering - Stand Hospitality & Stand Orders
Amadeus are the multi award winning catering partners at the NEC. Their services are required to be used to supply all food and beverage (including alcohol) required on exhibition stands.
Amadeus provide exhibitor catering via the following means:
Served To You - full hospitality service
Enquiries can be made via your dedicated Catering Account Manager who will work with you to create an offer exclusive to your needs.
Charlee Churchill
Email: Charlee.churchill@amadeusfood.co.uk
Tel: +44 (0) 121 767 3932
Click here for further details and options.
Food To You – a convenient drop off service for delivery only
Exhibitors wishing to use the Food To You drop off service should place their order by completing the relevant order form or by email to: eventorders@thenec.co.uk. Should you wish to speak to someone in person, please call 0844 338 8338 (UK based exhibitors) or +44 (0) 121 767 2770 (overseas exhibitors).
Exhibitors are not permitted to provide their own hospitality catering on stand and alcohol, unless purchased from Amadeus, must not be served unless a personal licence holder is present. If you wish to supply your own alcohol, please complete, and return the Intent to Supply Alcohol Form including all details. On receipt of this form, NEC’s Designated Premises Supervisor and Amadeus representatives will consider your application.
Click here for further details and options.
Exhibitors are NOT permitted to sell food or drink from their stands.
Charity Donations
If it is your intention to allow a charity to collect donations within your stand area at the exhibition, you need to inform the Organisers, in writing at least 14 days prior to the event, of the full charity name, address and charity registration number.
Children
No one under the age of 16 is allowed into the exhibition hall during build-up or breakdown. There are no exceptions to this rule.
Cleaning
All gangways and common areas within the exhibition hall will be cleaned overnight. The cleaning contractor for the NEC is OCS.
You and your contractor are responsible for removing and disposing of excessive waste from the exhibition hall. Waste materials (e.g., scrap wood, carpet, construction materials, flooring, furniture, and pallets) MUST NOT be abandoned onsite.
All waste, except small quantities of litter, produced by your stand must be removed from the venue at the end of the end of the event. Any costs incurred for the disposal of any large items, such as boxes of literature, carpet and stand fitting materials will be passed to you or your contractor.
Stand Cleaning
Stands will be swept, hoovered & mopped overnight.
Please contact OCS direct if you have any special cleaning requirements, such as window/glass cleaning or scrubbing of vinyl floors. If the activities on your stand mean that you will produce a large amount of waste that needs to be removed regularly throughout the day, please contact the cleaning contractor direct to obtain a quotation for these services.
Tel: +44 (0)844 338 8338
Email: eventorders@thenec.co.uk
Web: www.thenec.co.uk/exhibitor
If you have a locked area on the stand - office or kitchen – that requires overnight cleaning or are using a night sheet, please leave a DUPLICATE key in the Organisers Office that will be retained for the duration of the show.
Code of Practice
During the open period please ensure your stand is manned throughout the day and all exhibits remain on display during the published open hours. In order that no discourtesy is shown to last minute visitors, we ask that no dismantling of any displays or exhibits commences before 16.00hrs on Wednesday 22nd may
Customs Clearance
For clearance of goods/exhibits through customs, please contact our freight forwarding agent, ILS who will be able to help you, contact details below. They can provide a complete package for the transportation of goods, which includes clearance, temporary import bonds, processing of ATA Carnets and re-exportation documentation. They can also give free advice on all aspects of import procedures and will provide you with a quotation on request.
John Lawson, ILS
Tel: +44 (0)247 633 7955
Email: jl@i-l-s.co.uk
Alternatively, contact the HM Revenue & Customs direct:
HM Revenue & Customs (HMRC)
T: +44 (0)845 010 9000
W: www.hmrc.gov.uk
Delivery of Goods
Please ensure that a representative of your company is onsite to receive and sign for deliveries. The Organisers are unable to sign for goods on your behalf. This is particularly relevant if you should decide to use a courier to deliver goods, who will often not leave them unless they have a signature.
If any deliveries arrive before the first day of tenancy Wednesday 15 May at 0800hrs, they will be turned away and may not be re-delivered in time for the show open.
If you are making deliveries during the open days of the exhibition, these can only be made before the exhibition opens at 10am. Hand carry-able items can be delivered any time.
Please note the Organisers and the NEC cannot take responsibility for any deliveries.
Delivery of Goods – Scheduled Machinery
In conjunction with ILS (International Lifting and Shipping) our lifting contractor and the NEC Traffic Department we are scheduling the delivery for large machinery that require a crane for forklift to put it into position. Please complete the Lifting and Freight Forwarding + Storage form on the Operations Zone, or contact ILS as soon as possible if you require this service:
John Lawson
Tel: +44 (0)247 633 7955
Email: jl@i-l-s.co.uk
IMPORTANT NOTICE ON HIABS: - If you require the use of a HIAB at all you should get in touch with the organisers as soon as possible.
Delivery of Goods – Vehicle Access
All vehicles delivering goods to the NEC, whether contractors or exhibitors must book a slot using the online traffic booking system throughout build up and the open period. The exception is on the first day of tenancy (Wednesday 15 May) which is assigned to only scheduled delivery of machinery and floorcovering. If you wish to commence stand build on Wednesday 15th May from 1400hrs, access to the hall will be scheduled in line with the delivery of machinery. Please contact ILS on jl@i-l-s.co.uk
Visit www.voyagecontrol.com/necbirmingham, after 1200hrs Tuesday 4 April to book your slot(s) should you wish to unload/ load between Thursday 16th – Saturday 18th May. For FAQs click here.
Useful Facts:
- Input your stand and vehicle details and chose your time slot
- If you don’t know your vehicle or driver details, you can add these in at a later date
- Print your vehicle pass and display it in the vehicle
Unloading times:
Cars 30 mins
Small vans 1 hour
Large lorries 2 hour
All vehicles will need to be moved after their allocated time.
This system DOES NOT entitle you to park. Please see Car Parking heading above.
Please also note that should you wish to book a vehicle in on Friday 17th or Saturday 18th May every vehicle will be required to use the Deposit System.
Deposit System Procedures and Payment
All vehicles delivering goods to the MAFS on Friday 17th or Saturday 18th May will be required to use the Deposit System to help maximize the available unloading spaces for all exhibitors and contractors. The system is designed to encourage people to unload and then move their vehicles to free car parks, so that space adjacent to the halls is available for others to unload. This keeps the need to hold vehicles on the lorry parks to a minimum.
Please book in through Voyage Control - www.voyagecontrol.com/necbirmingham.
On Deposit Systems day (Friday 17th or Saturday 18th May), vehicles wishing to unload are required to book an unloading ticket which permits a vehicle access to the rear of the halls to unload within a time allocated dependent on the size of the vehicle as follows:
| Size of Vehicle |
Time |
Deposit |
Refund |
| Car / Small Van |
Up to 1 hour |
£80 |
£80 |
| Transit Van / Lorry |
Up to 2 hours |
£80 |
£80 |
| Articulated Vehicles |
Up to 3 hours |
£80 |
£80 |
Vehicles need to unload and leave the inner area within the allocated time, failure to do so will result in the processing of the deposit of £80.
The online pre-booking page called Voyage Control can be found at www.voyagecontrol.com/necbirmingham by registering here you are able to pre-book your unloading ticket and print your own pass. The pass will then be “checked in” on arrival at the Lorry Park, and if space is available, the vehicle will be released to access the halls. This pre-booking service means drivers do not need to leave their vehicles and queue up at the kiosk to pay their deposits. They simply arrive, enter a fast-track lane, have their pass scanned to “check in” and head to their hall. Once unloading is complete, there is no need to return to the lorry park. The vehicle will be automatically “checked out” of the inner area using the NEC’s Automatic Number Plate Recognition (ANPR) cameras. Vehicles can simply drive off site or drive to one of the outer car parks which has been allocated for contractor and exhibitor free parking. Should a driver find that they are unable to make their delivery within the specified time through no fault of their own, for example they get blocked in or there is an issue with the stand, they should inform NEC security staff within the hall, who in turn will contact the Traffic Supervisor.
Hire Transport
Exhibitors should ensure that all hire transport drivers are advised of these procedures, prior to their arrival at the NEC.
Information for Driver
All vehicles are required to report to the designated lorry park identified on the site plan on the pass. To reach the designated lorry park all delivery traffic should follow the relevant show name displayed on the electronic roadway signage.
Delivery of Goods – Freight Forwarding
Exhibitors, especially (but not limited to) those with goods coming from overseas, are strongly advised to use the services of our official freight forwarding company, see contact details below.
ILS offer a door-to-door service, collecting your exhibits/ stand material from your premises anywhere in the world for direct delivery to your stand. They are also the only contractor who can provide forklift services in the hall.
ILS can arrange, under cover of a special customs bond, for exhibits to enter the country without deposit of duty.
John Lawson
ILS (International Lifting & Shipping)
T: +44 (0)247 633 7955
E: jl@i-l-s.co.uk
During Build Up and Breakdown an ILS Enquiry Desk will be located in the hall and will be manned from 0800-1800hrs.
All exhibits and materials must be delivered carriage paid to the exhibitor at the stand. The goods should be clearly marked with your company name, stand number and a contact/ mobile number in case of any issues:
Attn: (company name and stand number)
MAFS 2024
Halls 6 & 20
National Exhibition Centre
Birmingham B40 1NT
UK
Dilapidations / Damage to Hall
Please remember that you are responsible for making good any damage caused to the fabric of the exhibition buildings – by you, your agents, or contractors. It is in your own interest to satisfy yourself as to the condition of your stand site before the building of your stand and after its clearance.
Disabled Access
The NEC is well served for disabled visitors and exhibitors. Click here for further details.
As an exhibitor, if you require a disabled car parking pass, please contact the operations team today for it to be posted out before the show. Without a car parking pass on entry, you will be charged.
Wheelchairs are available on loan, on receipt of a refundable security deposit. They should be booked in advance by emailing infoemailaccount@necgroup.co.uk. Wheelchairs are available free of charge for blue badge holders and £5 for others. The number of wheelchairs the NEC has available is limited. Your wheelchair can then be made ready for you on arrival at the venue.
Each stand holder is responsible for making sure that all their services and products can be equally demonstrated to a disabled person as to an able-bodied person.
Discrimination
The Equality Act 2010 meaning of ‘disability’ is ‘a person that ‘has a physical or mental impairment which has a ‘substantial’ and ‘long-term’ negative effect on your ability to do normal daily activities.’
Discrimination is when a person with a disability is treated less favourably than others would be treated and that this treatment in question relates directly to their disability, and it cannot be justified. Please note that it is unlawful to discriminate against a disabled person in refusing to provide, or deliberately not providing, to the disabled person any service which is offered or provided to other non-disabled persons. This also relates to the standard of service which is provided to the disabled person or the manner in which it is given.
Stands must be designed in a way as to not discriminate against disabled visitors; this would include, among other things, access to displays, literature, hospitality areas and meeting rooms.
For further information and guidance on what constitutes a disability, please visit www.direct.gov.uk and search for the Equality Act 2010.
Filming
If you arrange for any filming on your stand, you must inform the Organisers as there are regulations which will need to be followed.Please click here for more information.
First Aid
A First Aid Room is located at Atrium 2 entrance opposite Hall 8. This will be open at all times during the build-up, open period and breakdown. Security guards onsite are also first aid trained and/or can radio through from assistance.
Floor Loading
The floor has a loading of 20 tonnes per square meter.
Gangways
Emergency gangways will be in operation during the build-up and breakdown of the exhibition. These must remain completely clear at all times. A detailed plan of which gangways are affected will be shown on the Site Locations Plan, issued prior to the show.
During the Open Period under no circumstances should any part of your stand, furniture, or exhibits etc. project beyond the boundary of your stand. Exhibitors should only work within the confines of their stand. Doors or windows must open outwards onto a gangway.
The exhibitor should not engage in any activity or employ any person or device that tends to create unreasonable congestion in the gangways in the opinion of the Organisers.
Gratuities
Neither NEC staff nor contractors’ personnel are permitted to accept gratuities for services rendered or service to be rendered. Please notify the Organisers if any personnel solicit gratuities.
Hotel/ Travel
Hotel Map have been appointed as our accommodation agency to help you book your accommodation. They offer a free service and have extensive knowledge in helping both exhibitors and visitors find the perfect accommodation. To avoid disappointment, we recommend you book earlier asap, to check availability and rates please click here for the Hotel Map website.
Insurance
Stand contracts with Montgomery Group require all exhibitors to have a minimum level of insurance cover of £5 million (or equivalent) in order to participate at the show.
Exhibitors who do not currently have the required cover may wish to buy insurance from Hiscox Event Assured. Exhibitors without cover are under no obligation to purchase the required cover in this way and we are not recommending you use Hiscox.
For further information on ensuring your stand or to buy an exhibitor insurance package policy please call + 44 (0)1206 773 940.
The above link is for UK based exhibitors only, this follows Brexit. If you are in the EU, please contact kodriscoll@odon.com who will be able to provide a quotation via their Luxembourg Insurer.
Please note that, as the main contracted stand-holder, you are responsible for any loss, damages, claims, etc. arising out of your stand and the activities of any stand-sharers at the Exhibition.
If there are other Companies sharing your stand, it is in your interest to ensure that they too hold adequate insurance cover.
Lead Scanners
Please order lead scanners with Live Buzz via the Marketing Zone. Should you have any queries please contact them:
Tel: +44 (0)843 178 1931
Email: exhibitors@livebuzz.co.uk
Licences (PPL & PRS)
If you intend to play pre-recorded background music or have live music on your stand during the course of the exhibition, you are required, by law, to obtain music licenses. Please visit https://pplprs.co.uk/business/other/.
Lost Property
Any lost property found should be handed to the exhibition security where it will be taken to the security office (nearest security office adjacent to Hall 6. For items lost on the day, during the show, visitors can go in person to the nearest security office.
Once the show is over, all lost property is moved to the Piazza Office, which is at the top of the stairs near Hall 1 on the Piazza. Anyone who has queries about lost property should visit the office or can call +44 (0)121 767 3883.
Noise
Exhibitors showing films, demonstrating loud equipment, creating excessive noise, or using audio visual aids that disturb adjacent exhibitors will be asked to reduce the sound to an acceptable level (a maximum of 60dB at the edge of your stand) or limit the amount of time noise is made for. If this is not to the satisfaction of the Organisers, they will be asked to cease such activities in the interest of the overall exhibition. If you have any concerns over your demonstration, please contact the Operations Team in advance.
Organisers Office
The Organiser’s office will be located by the entrance to Hall 20 (both inside and outside the hall) and will be open from 0800hrs – 1800 hours every day during the build-up, and breakdown and 0900hrs – 1800hrs on open days.
Our contact numbers once onsite is: TBC
*Please do not call this number before 0800hrs on Wednesday 15 May. If you have any operational queries before this time, please contact Jess Miles on +44 (0) 207 886 3022
Payments
Any payments made onsite are required to be made directly to the relevant contractor help desk at the front of the halls or via the organiser’s office located in Hall 9.
Room Hire
Should you require a private area to entertain clients, hold meetings, etc. there are a limited number of hospitality suites available to exhibitors at the National Exhibition Centre. Please email nec-conferences@necgroup.co.uk or call +44 (0)121 767 2782.
Security
Security will begin at 0800hrs on Wednesday 15 May, with 24-hour security commencing at 0800hrs on Saturday 18 May.
Exhibition halls are vulnerable places, particularly during the build-up and breakdown periods. Please take a few moments to consider how you can look after your products and belongings whilst onsite.
Exhibitors requiring additional security guards on their stand should contact customer support on +44 (0)844 338 8338 or email eventorders@thenec.co.uk.
Security advice for exhibitors
- Do not leave cash, handbags, mobile phones, valuables, etc. in unlocked drawers, cupboards or on exhibits on the stand. Do not leave wallets or purses in unattended jackets or coats.
- Night sheets are available for shell scheme stands from Human Built. These provide a see-through netting barrier that leaves the contents of the stand on view at all times, deterring the opportunist thief.
- Do not ask neighbours to look after the stand, as they may get too busy with their own.
- Exhibitors should arrive prior to the official opening time and not leave their exhibition stand at night before all visitors are clear of the show.
- Check all lockable desks and cupboards before leaving the stand.
- Never leave the stand unattended.
- Any exhibitor with small valuables, which they wish to leave on the stand, should provide themselves with a lockable cabinet or other safe storage area.
- Do not lock goods away in hired cabinets on breakdown evening. The furniture contractor will be collecting these items on Wednesday evening.
- Any exhibitor wishing to change their stand exhibits during the open period must do so between 0800 and 0900 daily. Contractor or exhibitor passes will be required for this period.
- Please note that build-up and breakdown days are high-risk periods. Ensure the stand is manned at all times. Do not leave the stand unattended to get your vehicle.
- Please report anything of a suspicious nature immediately to the Organisers Office onsite.
- Please do not hesitate to check with the Organisers on any security problems or queries.
- If you find something is missing notify the Organisers Office and the Security department immediately, giving all relevant information.
Special Exhibits or Activities
Please note any company intending to exhibit the following: any engine driven vehicle, balloons, water features, or have activities on the stand not previously covered in this manual, must advise the Organisers in writing as special rules and regulations and licensing arrangements may apply.
Storage (Packaging)
If you wish to store packing cases for the duration of the exhibition, contact our freight forwarding agent – ILS.
On no account should exhibitors store product or empty packing cases behind their stands as this presents a fire risk. Offending items are liable to be removed and destroyed without warning. All product storage, for the duration of the show, should be contained within the stand area. Alternatively, exhibitors can re-stock their stand each morning before the show opens at 10am.
We are not able to offer accessible secure product storage for the open period of the exhibition.
Sustainability
Everyone is talking about ‘Going Green’ and becoming a sustainable business, but what are people actually doing about it? Beginning to ‘Green’ your stand is easier than you think and all you have to do is start thinking and then practicing the 3 R’s:
REDUCE RE-USE RECYCLE
REDUCE the amount of production and disposal materials involved in your stand build and displays in order to reduce/ eliminate waste. If you cannot REDUCE it, then when you are done, can it be RE-USED? As a final option, can it be RECYCLED?
Please click here for some best practice advice for exhibiting more sustainably.
Tool Kit/Hygiene Box
It is useful to have a box on-site where you store of the useful bits and pieces that can easily be forgotten. This should include thing to help with the dressing of your stand such as scissors, Velcro, double sided, sticky tape, rubbish bags etc. You should also include other items that are useful for any coronavirus measures such as anti-bacterial spray / wipes, disposable masks etc.
PLEASE NOTE: Trolleys are NOT available to hire onsite so we would recommend bringing your own.
Travel to the NEC
The NEC offers excellent access by road, rail, and air.
By Air
More than 20 international airlines serve Birmingham International Airport, which is conveniently situated a few minutes from the NEC.
The NEC is also easily accessible from London Heathrow, London Gatwick, and other regional airports.
By Road
Birmingham is at the hub of the UK motorway network, enabling visitors to travel directly from the M1, M5, M6, M6 Toll, M40 and M42. The NEC has its own on-site car parks with shuttle buses running directly to the exhibition halls.
Bus
Local bus services operate from the rail station. More information can be found at www.networkwestmidlands.co.uk and www.travelwm.co.uk
Rail
The NEC is situated adjacent to Birmingham International station, connected by a covered bridge link. London is only 90 minutes away and trains also run direct to many regional towns and cities.
Taxis
TOA Taxis are available outside the NEC entrances or can be contacted on 0800 0142 729 (Freephone).
Please visit the NEC website for more detailed information - www.thenec.co.uk/travel
Vehicle Entrances
All doors are a maximum of 7.4m wide and maximum 5.0m high.
Venue Address
MAFS 2024 Halls 6 & 20
The National Exhibition Centre
Birmingham
B40 1NT
UK
Click here for the NEC Site Map.
Waste Disposal
All stands, gangways and common areas within the exhibition hall will be cleaned each day, prior to show open. The cleaning contractor for the NEC is OCS.
Rubbish should be placed each evening in the gangways and NOT left on the stand.
If the activities on your stand mean that you will produce a large amount of waste that needs to be removed regularly throughout the day, please contact the cleaning contractor direct to obtain a quotation for these services. Click here for Waste Order Form.
Wi-Fi
The NEC provides free, unsupported Wi-Fi. Click here for more information.
*Please note that the NEC warns that this wireless network is not secure or supported and they do not provide any virus scanning or firewall facilities*
Please see the Internet & Telecoms Order Form for internet connection options.
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